Thank you for using Pococha.

If you are using a Twitter account to log in to Pococha, please follow the instructions below as soon as possible to link other social media Accounts.

Due to recent changes from Twitter (X Corporation), the ability to log in with Twitter is no longer available for some services. This problem has not affected Pococha yet, but it may affect us in the future.

* Please click here for the latest update on how Pococha is handling the issue.

How to link your Apple or Google account

① Update the app

From the Apple Store or Google Play Store, search for “Pococha” and update the app to “version 5.29.3” or higher.

* If the version is not reflected in the app store, please check back at a later time.

② Open your settings from your profile.

Tap your account in the upper left corner of the home screen, and then click the gear mark in the upper right corner to open your settings.

③ Select “Link new” from “Link New Account”.

* If the “Link New Account” button does not appear, it may be due to one of the following reasons:

・The version of Pococha is below 5.29.2.

Please update Pococha and try again.

・You do not log in with Twitter (LINE, Google account, etc.).

You are not eligible for linking multiple accounts.

④ Sign in with one of the following accounts.

—

・Apple ID

・Google account

・LINE

・Facebook

—

*As of app version 5.29.3, LINE and Facebook have been added, and the OS restriction on linking a Google account or Apple ID has been removed.

* If you are experiencing sign-in errors, the following are possible causes:

・The Apple account or Google account is already linked to another Pococha account.

Please create a new Apple or Google account and try again.

・The version of Pococha is below 5.29.2.

Please update Pococha and try again.

・You do not log in with Twitter (LINE, Google account, etc.).

You are not eligible for linking multiple accounts.

Please link additional accounts as soon as possible by following the above.

Q&A

Q. What should I do if my Apple or Google account is linked to another Pococha account?

A. Please create a new Apple account or Google account on your own.

Q. If my current account is linked to an SNS account other than Twitter, can I link it to my Google account?

A. No, you cannot. This is an emergency response for those who are linked with Twitter, so those who are currently linked with other SNS accounts such as LINE or Apple accounts will not be able to use this function.

Q. How do I create a Google account or Apple ID?

A. Please contact each company’s support for information on how to create a Google account or Apple ID.

Want to help grow Pococha’s amazing community, and have a chance to earn Coins too?

Introducing the updated “Refer A Friend” Campaign! The campaign will be returning on April 1, 2023.

Here on Pococha, our community comes first. And what better way to continue bringing in amazing people than to invite our friends!

We’ve created a new referral code system so that when your friend joins Pococha, you’ll have the chance to both win 5,000 Coins each in a monthly giveaway.

Inviters, here’s how it works:

1. Find your unique invite code on Pococha
2. Send it to your friends & family
3. Your amazing friends download & join Pococha
4. The invited user inputs your code and will receive an entry into the monthly Coin giveaway
5. If your invited user wins, the you do as well!

At the beginning of each month, 50 invitees will be chosen randomly from that month’s entries to receive 5,000 Coins. The user who invited (inviter) will also win 5,000 Coins for each of their invitees that wins that month.

How Can I Increase My Chances?

Invited users can increase their chances of winning by completing the following activities:

1. Receive 1 entry when the new user downloads Pococha and enters your code
2. Receive 3 entries when the new user becomes a 1K Core Fan for the first time
3. Receive 10 entries when the new user makes their first in-app purchase of Coins.

Encourage your invited users to complete all 3 actions to have the highest chance of winning. Remember, for each of your invited users that win the giveaway – you do too!

In order to receive ticket entries, the new user must input your code within 7 days of downloading the app. A maximum of 20 invite codes can be redeemed by new users.

How To Find Your Invite Code:

1. Open your Pococha app.
2. Tap your profile icon at the top left of the app.
3. Click the Preferences icon in the top right of your account page.
4. Click “Invite Code”.
5. Copy the code and send it to your friends!

How To Input Code & Receive Coins:

1. Have your friend download Pococha & create an account.
2. On their account page, they can click Preferences icon and then click “Input Invite Code”.
3. Once they input the code successfully, a notification will be sent to both the invitee and inviter.
4. If the invited user completes the additional tasks for more entries, a notification will also be sent to both.
5. Winners of the monthly giveaway will receive a notification that they have won.

Please Note:

• The “Refer A Friend” Campaign is designed to bring in quality users, not just anyone!
• Current Pococha users can have up to 40 new users input their invite code. Choose wisely!
• The number of invites used will be carried over from the previous version of the program. If an inviter has already had some new users use their code, they will not be able to use that many for the new program.
• Current Pococha users must be level 20 or higher to be eligible for the program and send codes.
• Invited users can only enter a code once to be eligible for the monthly giveaway. Once they enter an input code, they will not be able to input another.
• To be eligible for the monthly giveaway, the invited user must input the invite code within 7 days of joining the app.
• 1K Core Fan status is achieved by reaching 1000 Fan Noise in a broadcaster’s livestreams. This can be achieved by using a specified amount of Coins, comments, and a specific length of watching. Please read the 1K Core Fan requirements HERE.
• Pococha is using a fraud-detection system that prohibits and prevents self-referrals. Any new users that are identified as fraud will be removed from the monthly giveaway.
• The “Refer A Friend” Campaign is subject to change without notice.

Let’s get started inviting friends! Post your code & invitation link on your social profiles, text your friends, or whatever!

If you experience any issues with the “Refer A Friend” campaign, please contact customer service inside the Pococha app. This can be found by typing “Contact Us” on the Help page of your profile.

Thank you for helping us grow our amazing community!

-The Pococha Team

For a full overview of the campaigns Terms of Use, please scroll below!

Terms of Use

For further rules & terms, please read our Terms of Service below.

Pococha Refer a Friend Campaign

Official Rules (“Rules”)

Sponsored by DeNA Co., Ltd. (“Sponsor”)

NO ENTRY FEE. NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED. All times and dates are Pacific Standard Time (“PST”).

1. Entry Period for the Draw:
   
   The Pococha Refer a Friend Campaign (“Campaign”) is a monthly sweepstakes (each, a monthly “Draw”) with first Draw beginning in April 2023 and continuing each month until a later date to be determined by Sponsor (“Campaign Period”). Throughout the Campaign Period, each Draw will start, and be open to entries, on the 1^st day of each monthly Category Ranking Periods, and will end, and be closed to entries, on the final day of each monthly Category Ranking Periods (“Draw Period”). Notwithstanding the Campaign Period, Sponsor may choose to terminate the sweepstakes at any time in its sole discretion without notice.
   
   
2. Eligibility:
   
   The Draw is open to individuals who (i) have Internet access; (ii) are individual legal residents of the United States at the time of entry; (iii) are at least 18 years old and the legal age of majority in your jurisdiction, (iv) have a Pococha account in good standing, and (v) meet the additional requirements defined on the official Campaign website located at https://pococha.blog/2022/07/06/refer-a-friend-campaign/ (“Campaign Website”), which is incorporated into these Rules by reference. Employees of the Sponsor (including Sponsor’s parent companies, affiliates, subsidiaries, advertising, promotion, fulfillment, or other coordinating agencies), individuals providing services to the Sponsor through an outsourcer or temporary employment agency during the Campaign Period, and their respective immediate family members and persons living in their same household, are not eligible to participate in the Campaign. Entry into the Campaign and any Draw therein constitutes entrant’s full and unconditional agreement to, and acceptance of, these Rules. THE CAMPAIGN IS VOID WHERE RESTRICTED OR PROHIBITED BY LAW.
   
   
3. How to Enter:
   
   The Campaign Website specifies how to enter each Draw during the Campaign Period. Only entrants who follow the entry requirements will be eligible.
   
   ****************
   Please note that no payment, fee, or purchase of any kind is required to enter a Draw successfully.

• Winner Determination:
  
  The winner(s) of each Draw will be randomly selected from the total pool of all entries received within each Draw Period during the Campaign Period. Winners from each Draw will be selected on or about 2 weeks after the close of that Draw Period and the winners will be awarded prizes as specified below.

• Prizes Details:
  
  The winning invitee and inviter (as defined in the Campaign Website) of each monthly Draw will each receive 5,000 in-app Coins.
  
  Total Approximate Retail Value of all prizes awarded: $3,333.
  
  Prizes are expected to be delivered in-app after two weeks of following a Draw Period. No action is required on the winning user’s end to receive their Prize. Prize delivery date and time is subject to change without prior notice. Prizes may only be sent to Pococha accounts in good standing (i.e., not banned). No substitutions are possible. Sponsor reserves the right to exclude/disqualify any entries which is deems suspicious at its sole discretion.
  
  Please note again that no payment, fee, or purchase of any items, in-app currency, or anything else is required to complete each Draw. No cash or other substitution of prizes is permitted, except at the sole option of the Sponsor for a prize of equal or greater value in the event of the unavailability, for whatever reason, of any advertised prize. Sponsor will not replace any lost or stolen prize. Each winner is solely responsible for reporting and payment of any and all federal, state, provincial and local taxes, levies, customs duties or like charges, if any, that apply to the prize or its delivery.

• Winner Qualification & Notification:
  
  Selected prize winner(s) of a Draw will be notified by in-app message (each a “Notice”) shortly after the conclusion of the respective Draw Period.
  
  Each selected winner agrees that the Sponsor may forefeit or nullify the winner’s selection if, in the reasonable opinion of the Sponsor, the winner: (a) has violated these Rules; (b) deletes their Pococha account before the prize is delivered; or (c) for any other reason in the Sponsor’s reasonable discretion.

• General Rules:
  
  By entering any Draw during the Campaign Period, each entrant agrees that they have read and understand that they are being bound by these Rules. Each entrant agrees that Sponsor, and their licensors, parent companies, affiliates, subsidiaries, advertising, promotion, fulfillment, or other coordinating agencies (“Sponsor Members”) shall not be responsible for any of the following: (i) stolen, lost, late, misdirected, damaged, undeliverable, or incomplete, inaccurate, delayed participation or participation related data due to technical, computer, mechanical, printing, typographical, human, or other errors relating to or in connection with the Draw, including, without limitation, errors which may occur in connection with the administration of the Draw, notification or correspondence (whether by email or postal mail or otherwise), the processing of entry/participation data, the announcement of winners or prizes, or in any Draw related materials or data; (ii) any technical failure of any kind, including but not limited to phone, electrical, network, computer, hardware, software, or transmission malfunctions, failures or difficulties; (iii) failures of any of the equipment or programming associated with or utilized in the Draw; (iv) unauthorized human and/or mechanical intervention in any part of the participation process or the Draw; (v) technical or human error that may occur in the administration of the Draw, or the sending or processing of entry/participation related data; or (vi) any injury or damage to persons or property that may be caused, directly or indirectly, in whole or in part, from entry/participation in the Draw or the receipt or use of any prize. If for any reason an entrant’s entry or entry related data are confirmed to have been erroneously deleted, lost, or otherwise destroyed, corrupted, or for any other reason not accepted as entry or entry related data in respect of the Draw, the entrant’s sole remedy is, insofar as participation in the Draw remains available, to place a new entry in the Draw or any remaining Draws in the Campaign. Sponsor may rescind any entry or entry related data found to contain errors or failures, without liability at its sole discretion.
  
  By entering a Draw, entrants further agree to release, indemnify, defend and hold Sponsor Members, and their directors, officers, employees, agents, and assigns, and any other organizations related to the Campaign (collectively, the “Releasees”), harmless from any and all claims, injuries, damages, expenses, or losses to person or property and/or liabilities of any nature that in any way arise from entry/participation in the Campaign, and any Draw held therein, or acceptance or use of any prize or parts thereof, including, without limitation, (i) any condition caused by events beyond Sponsor Members’ control that may cause the Campaign, or any Draw therein to be disrupted or corrupted; (ii) damage to entrant’s or any other person’s computer or wireless device, or inability to access any website or other Internet presence or wireless service; and (iii) any printing or typographical errors in any materials or data associated with the Campaign, or any Draw therein.

AS A CONDITION OF ENTERING/PARTICIPATING IN THE CAMPAIGN, TO THE EXTENT PERMITTED BY APPLICABLE LAW ENTRANTS AGREE THAT (I) UNDER NO CIRCUMSTANCES WILL RELEASEES BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, DATA, BUSINESS OR PROFITS), OTHER THAN FOR ACTUAL OUT-OF-POCKET COSTS INCURRED ARISING OUT OF OR IN CONNECTION WITH ENTRY OR PARTICIPATION IN THE CAMPAIGN, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT ANY OF THE RELEASEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE; (II) ALL CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THE CAMPAIGN, OR ANY PRIZES AWARDED, SHALL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION; AND (III) ANY AND ALL CLAIMS, JUDGMENTS, AND AWARDS SHALL BE LIMITED TO ACTUAL OUT-OF-POCKET COSTS INCURRED, BUT SHALL IN NO EVENT INCLUDE ATTORNEYS’ FEES OR ASSOCIATED COSTS.

ENTRANTS AGREE THAT RELEASEES HAVE NOT MADE NOR ARE IN ANY MANNER RESPONSIBLE OR LIABLE FOR ANY WARRANTY, REPRESENTATION, OR GUARANTEE, STATUTORY, EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE), IN FACT OR IN LAW, RELATIVE TO THE CAMPAIGN OR PRIZES AWARDED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RELEASEES DO NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS WITH RESPECT TO ANY PROMOTIONAL WEBSITE AND RELEASEES SHALL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS RELATED THERETO. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE CAMPAIGN WEBSITE AND ANY OTHER INFORMATIONAL MATERIAL ASSOCIATED WITH THE CAMPAIGN IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOME JURISDICTIONS MAY NOT ALLOW LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. CHECK APPLICABLE LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS.

If in Sponsor’s opinion, there is any suspected or actual evidence of electronic or non-electronic tampering with any portion of the Campaign, or if computer virus, bugs, unauthorized intervention, fraud, or technical difficulties or failures compromise or corrupt or affect the administration, integrity, security, fairness, or proper conduct of a Draw, the Sponsor reserves the right at its sole discretion to disqualify any individual who tampers with the participation process or participation related data, void any entry made fraudulently, modify or suspend the Campaign or any Draw therein, or terminate the the Campaign or any Draw therein, and, if possible and in each’s sole discretion only, select any winner from all eligible, non-suspect entrants’ participation data received as of the date of the event giving rise to such measures. Any attempts by an individual to access any website associated with the Campaign via robotic, automatic entry devices, programs such as, but not limited to, by script, macro or any other automated means, or any other unauthorized participation will void all such entries by such methods.

ANY ATTEMPT TO DAMAGE ANY RELEASEE WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE DRAW MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND WILL RESULT IN DISQUALIFICATION. SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK CIVIL AND/OR CRIMINAL PROSECUTION AND DAMAGES (INCLUDING ATTORNEYS’ FEES) TO THE FULLEST EXTENT OF THE LAW.

• Additional Conditions:

1. Use of Likeness & Publicity
   
   By entering a Draw and/or winning any prize, each entrant grants to Sponsor Members, and any of their respective advertising agents the right to use and/or publish their Pococha profile, or other Likeness (in whole and in part), and/or statements made by entrant regarding the Draw, Pococha, or Sponsor Members, worldwide and in perpetuity for any and all purposes, including, but not limited to, for the purposes of creating the prizes and advertising, trade and/or promotion on behalf of Sponsor Members, in any and all forms of media, now known or hereafter devised, including, but not limited to, print, radio, or other electronic transmission whether via cable or the Internet, or otherwise, without further limitation, restriction, compensation, notice, review, or approval. As referenced in these Rules, the term “Likeness” means all legally protectable aspects of the personality of the entrant, which, for the purposes of these Rules, shall include the names, nicknames, initials, signatures (including facsimiles), voices, portrait, likeness, persona, and biographical information of entrant, and rights of publicity and privacy of the entrant.
   
   B.  Rule Changes
   
   Sponsor reserves the right to change these Rules at any time. If Sponsor makes what it considers to be material changes to these Rules, such changes will be posted to the Campaign Website. An entrant’s continued participation in the Campaign following such notice of a change signifies acceptance of, and consent to, those modifications. If any entrant breaches any of these Rules, such entrant’s authorization to enter and participate in the Campaign automatically terminates.
   
   C.  Campaign Changes
   
   Sponsor reserves the right, in its sole discretion, to cancel, modify or suspend the Campaign in whole or in part, in the event of fraud, technical or other difficulties, or if the integrity of the Campaign or any draw therein is compromised, without liability to any entrant. Sponsor reserves the right to disqualify any entrant, as determined by Sponsor, in its sole discretion. The Campaign is subject to these Rules and all applicable federal, state, provincial and local laws and regulations apply.

D.  Governing law and Venue

All issues and questions concerning the construction, validity, interpretation and enforceability of these Rules or the rights and obligations of entrants or Sponsor in connection with this Campaign are governed by and construed in accordance with the laws of the State of California without giving effect to any choice of law or conflict of law rules. Entrants hereby submit to the exclusive jurisdiction and venue of the Federal and State Courts in Los Angeles, California for the purposes of any suit related to the Campaign and waive any claim that they are not subject personally to the jurisdiction of said courts or that any such suit or other proceeding is brought in an inconvenient forum or improper venue.

E.  Privacy

By entering/participating in the Campaign, entrant agrees (i) to having reviewed and accepted these Rules and Sponsor’s privacy policy (https://dena.com/legal/PP.html), which is incorporated herein by reference, except only that in the event of any inconsistency between Sponsor’s privacy policy and these Rules, these Rules shall govern to the extent of such inconsistency; (ii) to Sponsor and its Service Providers’ (as that term is defined in said privacy policy) collection and use of entrant’s personal information and data within the context of, and for the purposes of administering the Campaign, shipping prizes and for any other purposes as outlined in these Rules; and (iii) that entrant’s personal information and data may be processed, stored, and otherwise used both in and outside the United States. Entrant further agrees that such personal information and data may also be used by Sponsor or its Service Providers to verify entrant’s identity, email and/or provided physical address, and telephone number, or otherwise to verify eligibility to enter in and participate in the Campaign.

• Sponsor Address:
  
  

Inquiries or concerns concerning this Campaign* can be made via email at: support@pococha.com

 
*When making inquiries please specify that it is regarding the “Pococha Refer a friend Campaign”.
*Inquiries regarding details of the prizes, or prize drawing methods shall not be answered.
*Please note that no person or entity other than the Sponsor is a sponsor of, endorses, or is responsible for conducting or administering the Campaign. Further, the Campaign is associated with no person or entity other than the Sponsor.

© 2023 DeNA Co., Ltd. Only Campaign entrants may copy these Rules, and then only for the sole purpose of the entrant’s personal, non-commercial use, and not for any commercial purpose whatsoever.

Hey broadcasters!

Did you know that Pococha has an official Instagram?

We want all our amazing broadcasters to be following it. It’s where we regularly post the newest announcements, helpful tips, and promote our users.

To help convince you to follow us, we’re launching this campaign!

20 winners will be randomly selected to receive a real exclusive Pococha pin – shipped to their door!

Show off your cool new pin in your broadcast and be the envy of all.

How To Win:

1. Follow Pococha’s official Instagram account @pococha_us by April 15.
2. Fill out the Giveaway Registration survey sent to your Pococha inbox.
3. Let us know which Instagram account you followed us from.
4. 20 winners will be randomly selected!

*The Giveaway Registration survey will only be sent to broadcasters who are eligible (see below).

▼Follow the official Pococha account here!

https://www.instagram.com/pococha_us/

Eligibility.

Any broadcaster who is D1 Rank or higher as of March 10 is eligible to win.

To be eligible to win, broadcasters must follow the Pococha official Instagram by April 15, or be already following it.

Application Process

1. Follow the Pococha Instagram
2. Fill out the Instagram Giveaway survey that was sent to your Pococha inbox. Be sure to let us know the Instagram account you used to follow us.
3. A notification will be sent to the 20 randomly selected winners.
4. If you are selected a winner, fill out the winner’s survey and let us know where to whip your pin!

Notes.

• Entry forms will only be sent to Broadcasters who are D1 or higher as of March 10.
• Viewers are not eligible to apply.
• Only one Instagram account per Pococha account will be accepted.
• Only the winners will be notified.
• Please send us the mailing address of the prize in your notification.
• If no response is received within the time period, the prize will be declined.
• This campaign is subject to change or cancellation without notice

If you have any questions, please contact us from “Profile” -> “Settings” -> “Troubleshooting” -> “Do you have an email for inquiries?” Please contact us from “Contact us”.

Application period

3/22-4/15 : Application Period

4/16-4/20 : Lottery Period

4/21-4/30 : Address Collection Period

5/1- : Shipping Period