Thank you to everyone who submitted questions in the Ask Pococha survey!
Ask Pococha is a chance for the community to submit questions to the Pococha team. We will be providing answers to the most asked questions.
Please Note: There were some questions about individual account issues. We are not able to answer these in this blog, but please reach out to customer service by using the support feature in the app!
Here were the most asked questions, along with Pococha’s answer:
- Q1: Why does the meter move “so much”?
- Q2: How much does Pococha pay broadcasters?
- Q3: How does the Refer-A-Friend campaign work? Where can I enter my code to get free Coins?
- Q4: I notice some bullying on Pococha, what can I do about it?
- Q5: Why is End Time at the current time? Can it be changed?
- Q6: How do claps help broadcasters?
- Q7: How can I become a successful broadcaster?
- Q8: How can I join the PocoAcademy?
- Q9: How can I get more viewers?
- Q10: Will broadcasters be able to go live with each other or have battles?
- Q11: Does a Freeze Pass stop my meter position from falling? What is the best way to use a Freeze Pass?
- Q12: Does Pococha allow dating behavior inside the app?
- Q13: Where can I buy or win Pococha merchandise like hats, hoodies, etc?
- Q14: When does Pococha release new Items? How can I help create new Items?
- Q15: How can I get on the weekly Ranking list?
Q1: Why does the meter move “so much”?
We cover this topic in detail in two of our recent blogs. We encourage all users to read them!
Why Do Rank Borders Move?
Why Should I Broadcast At End Time?
Remember, Pococha is like a communication gaming app where communities of broadcasters and their supporters compete against other communities. Just like a sports game, healthy competition is an integral part.
The Rank Meter moves not because Pococha moves it, but because a broadcaster is competing against other broadcasters who are all earning Support Points to try and gain Rank Points. If you are a basketball team and your rival scores more than you, then your team must score again to win! The same is true for the Rank Meter.
If the Rank Meter moves “a lot”, it is likely because there is a lot of competition happening within your Rank. Remember, it is ok to Rank down! It is better to be comfortable at a Rank that truly represents the amount of support from viewers you can earn.
Q2: How much does Pococha pay broadcasters?
We cover this topic in great detail in a recent blog. We encourage all users to read it!
Learn The Pococha Rewards System
Broadcasters on Pococha are not like salaried employees at a job. Pococha does not pay broadcasters like a job. Instead, broadcasters are creators who use the Pococha app to gain support from their viewers.
Viewer support is then turned into Rewards for the broadcaster, most often in the form of Diamonds. The amount of Diamonds a broadcaster receives is directly proportional to the amount of viewer support they are earning.
Broadcasters can earn 3 types of Diamonds – Engagement Diamonds, Time Diamonds, and Performance Bonus. While all three are directly related to the size of viewer support, they are all given to broadcasters in different ways.
If a broadcaster wants to increase the size of Diamonds they are receiving, they must increase their rank by increasing the amount of support coming from viewers.
Engagement Diamonds are earned as a direct result of the amount of Items sent to the broadcaster each day.
Time Diamonds and Performance Bonuses are earned based on the Rank Class of the broadcaster. Since Rank Class is determined by how much viewer support the broadcaster is receiving, these are also directly affected by the amount of viewer support just like Engagement Diamonds.
Users can see the amount of Diamonds that can be earned at each Rank Class level by visiting our FAQ pages here!
Q3: How does the Refer-A-Friend campaign work? Where can I enter my code to get free Coins?
The Refer-A-Friend campaign is a way for new users and current users to both gain Coins for inviting new members to the Pococha family! Current users can invite up to 20 new users.
The current user and new user will both receive:
– 200 Coins when the new user enters the invitation code
– 500 Coins when the new user becomes a 1K Core Fan for the 1st time.
If you’re looking for how the campaign works, how to enter a code, or how to send your code to others, read our Refer-A-Friend blog here! Refer-A-Friend Campaign Blog
Q4: I notice some bullying on Pococha, what can I do about it?
Pococha has a clear policy about bullying/slander. If you see this behavior please report it using the in-app report functions. We also encourage users to block those who are creating a negative experience for the community.
Please read the FAQ articles below:
How To Prevent Slander & Other Issues
What To Do In Case Of Violations
We strictly prohibit users that give serious threats and comments such as “I will kill you”. We want to create a healthy environment with good sportsmanship.
Please read the Pococha Rulebook for an understanding of our community guidelines and violation rules.
If you do receive a serious toxic comment, please do report it. Even if a user reports someone, it does not lead to a ban or action immediately. Each report is investigated throughly before a decision is made. Reports will be checked in the order they were received. If it is determined that there is a problem, an appropriate response will be taken. Please note that we cannot share the results of your report.
We have also heard of users “falsely reporting” each other. Please know that a report does nothing unless there is a clear violation.
Please note that Pococha cannot moderate behavior that occurs outside of the app.
Q5: Why is End Time at the current time? Can it be changed?
End Time is the 24 hour period within which all broadcasters can compete. This 24 hour period needs to be the same for all broadcasters, otherwise the competition could not function.
We have a great blog about this!
Why Should I Broadcast At End Time?
The current End Time (8pm PST, 9pm PDT) was picked as it seemed to be the best time for ALL Pococha users. Some users want it earlier, some want it later.
Pococha also sent a survey to users asking if they wanted End Time earlier or later. The survey confirmed the results. Many users want the End Time earlier or later, and many want it to be the same. However the best time for the most amount of users is the current time.
As Pococha grows as a platform, it will be possible to create more than one End Time once there are enough competing broadcasters to create more fair environments. If and when this happens, a second or third End Time could be made much earlier or later. Let’s get more broadcasters on Pococha!
Q6: How do claps help broadcasters?
Claps are a way for viewers to show recognition to other viewers.
For example: When a viewer becomes a Core Fan, all the other viewers can hit the “clap” button to show a quick form of support and recognition!
Lots of constant clapping can also make the broadcast feel more exciting, which can help motivate the community to win!
Please Note: Claps do not contribute to Support Points.
Q7: How can I become a successful broadcaster?
Pococha is an app that rewards broadcasters who are best able to create a community, build connections with viewers, and inspire their community to achieve goals and win competitions!
If you’re just starting out, check out the Pococha Creator Hub. It’s your one stop shop for all the important info about how to be a good broadcaster.
Our blog site, Pococha.blog, has a ton of in-depth articles including top tips. We encourage users to read as many as they can, and stay tuned for new articles in the future.
Here’s some great articles to start!
5 Tips For Asking For Support From Viewers
How To Use Pococha Features To Be Successful
Build the Dedicated Community of Your Dreams!
How to Double Your Core Fans
Bold, Brave, and Beaming: The Success Story of IamKaren!
Another great way to become a successful broadcaster is to watch, study, and learn from the top Rank broadcasters on the app! Study how they react to Items & how they interact with fans. Join their Family and see how they communicate with viewers outside a broadcast! Find out what types of benefits they provide to their top supporters. Then, try out those strategies for yourself.
Q8: How can I join the PocoAcademy?
Great question! The PocoAcademy is an education program that broadcasters can join. They’ll get weekly check-ins with Pococha team members who will help them practice and hone in the skills to become a top broadcaster on Pococha!
96% of our PocoAcademy graduates increased their Rank, by an average of 3.8 Ranks! Graduates also saw an average increase of 16 Core Fans over the program.
Keep an eye out for PocoAcademy applications inside the app, any broadcaster can apply! Or apply now by clicking here!
Q9: How can I get more viewers?
Here’s some tips to try and get new viewers into your broadcast, and keep them there!
- Add an eye-catching photo to your profile that will make viewers want to enter
- Have Family members add interesting hashtags to your broadcast. These will be visible on the search page of Pococha and might entice a new viewer to join!
- Promote each broadcast on your other social media channels, encouraging your follows to come check out Pococha.
- Create a wide range of rewards and benefits for your viewers. Try having super exciting reactions whenever a viewer does something in your broadcast. And offer bigger rewards to viewers if they help support you for your goals.
Here’s a great article that talks about creating benefits for viewers!
5 Tips For Asking For Support From Viewers
Q&A: 5 Tips For Asking For Support From Viewers
Most importantly, viewers want to support a broadcaster who is motivated to be successful on Pococha and shows this during their broadcast!
Q10: Will broadcasters be able to go live with each other or have battles?
Pococha’s philosophy of live streaming focuses on the deep & meaningful communication that a broadcaster can have with many viewers.
When more than one broadcaster appears on the screen, the broadcasters often begin to start talking to each other. The focus of the communication is then taken away from the viewer, and becomes fixated between the broadcasters. This can create a negative experience for the viewer who no longer has the attention and direct connection with the broadcaster!
There are many live streaming apps, but Pococha chooses to focus on this type of broadcasting! We provide a place for broadcasters and viewers who are looking for that deep & focused communication between each other.
For this reason, we do not currently plan to add features where more than one broadcaster can appear on the screen.
Q11: Does a Freeze Pass stop my meter position from falling? What is the best way to use a Freeze Pass?
A Freeze Pass turns off a broadcaster’s meter, it does not “pause” a broadcaster’s position in place.
When a Freeze Pass is used, the broadcaster will not gain or lose any Rank Points for that day.
Some users think that they can get to a +2 position on the meter, and then use the Freeze Pass to stay at +2. This is not true and not how the Freeze Pass works! The Freeze Pass will turn off the user’s meter for the day, and they will not gain or lose any Rank Points.
Please read our Freeze Pass FAQ for a full explanation of the feature.
We cover some great ways to use Freeze Passes in this recent blog!
Why Should I Broadcast at End Time?
Q12: Does Pococha allow dating behavior inside the app?
Pococha is a live-streaming communication app that is made up of the fan community, or Family, consisting of the broadcasters and their viewers.
It is also a communication gaming app in the sense that the platform where a broadcaster and their supporters come together to compete against other communities.
As a platform, Pococha provides a place to connect the broadcaster with the viewers & or supporters of the broadcaster. The focus is intended to be on a group of users coming together to interact and achieve goals.
This is different from a dating app, which connects one person to another.
This is why Pococha does not have a 1 on 1 DM feature, and that all conversation is done inside the Family group chat.
When both the broadcasters and viewers use Pococha for dating purposes, there is a high risk of breaking apart the community. Broadcasters should avoid engaging in dating behaviors with their viewers, as this will can lead to disappointment from other viewer who may stop supporting you.
It is important for broadcasters to have a personal relationship with each viewer. But personal does not mean intimate or romantic.
For this reason, we strongly discourage dating behaviors inside of Pococha.
If a viewer is demanding to go on a date, or otherwise making any type of request that makes the broadcaster or community uncomfortable, we encourage users to block the user.
Q13: Where can I buy or win Pococha merchandise like hats, hoodies, etc?
Pococha has merchandise Events almost every month!
Winners of the Event will receive exclusive Pococha merchandise or items. Keep an eye out for the next Event!
Also, we plan to introduce a new type of Event where broadcasters can receive prizes that they can choose to share with their supporters. Stay tuned for more information.
Q14: When does Pococha release new Items? How can I help create new Items?
We frequently release new Items!
Typically, Pococha announces new Items first at their Round Table events. Join the next Round Table to be the first to hear about new Items.
Users can also have an input into creating an Item during our POCOLAB events. Many of our holiday Items were created by users! Currently, we do not have any POCOLAB events planned but keep an eye out for the next one.
Q15: How can I get on the weekly Ranking list?
The Weekly US Broadcaster Ranking List shows the broadcasters who have earned the most Support Points each week! There is also a Monthly Ranking List.
Currently, this weekly list shows the Top 30 broadcasters and each of their Top 3 supporters that week.
To get on the list, try to be one of the top 30 broadcasters!
*Please Note: To appear on the list, a certain percentage of the total support a broadcaster receives must be from viewers who registered in the same country as the broadcaster.
Also, there is a daily, weekly, and monthly rankings inside the Pococha app. This can be found by clicking the crown icon in the top right of the home page.
Thank you for all your questions!
We plan to have more Ask Pococha sessions in the future, but if you need an immediate question answered, please contact our support team by using the Contact feature inside of Pococha.
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