PocoTip: Using the Report/Block Features!

Are you a broadcaster who’s been faced with uncomfortable or obscene comments from viewers? Have you ever let nervousness stop you from hitting that Report or Block button, even though you felt like you should? If so, this blog is for you!

Today we’ll go into the many ways in which broadcasters and viewers can curate a safe space for themselves and their fellow users by using the “Report” and “Block” features.

The “Report” Feature

“Reporting” a user alerts Pococha’s moderators that the user is not acting in accordance with the Pococha Rulebook. After a user is reported, our moderators will looks into that user’s actions to determine if any rules were violated, and if so, what further action should be taken.

Some instances where a user should be reported include:

These are just some of many ways in which user actions may violate the Pococha Rulebook. If you’re unsure whether or not a user is acting in accordance with these rules, don’t hesitate to give the rulebook a skim and find out!

Please Note: Reports will be checked sequentially. If it is determined that there is a problem, an appropriate response will be taken. Pococha cannot share the results of your report.

The “Block” Feature

“Blocking” prevents a user from watching and commenting on your broadcasts. Blocked followers will automatically unfollow the blocker, which will prevent the user from joining your broadcasts or being notified when you go live.

Blocking is great for when you want to make sure certain users do not have access to your broadcasting community. We encourage all broadcasters to use the Block feature to ensure the safety and happiness of themselves and their communities.

Please Note: Blocking a user does not automatically remove them from your Family(s). To remove a user from your Family, please see the Managing Family Members section of the Pococha Rulebook.

Reporting vs. Blocking: Which should I do?

It’s important to remember that reporting and blocking do two separate things:

  • Reporting alerts the Pococha team that a user should be investigated for potential violations. This does not prevent the user from broadcasting or interacting with your broadcast.
  • Blocking does not alert the Pococha team. Instead, it removes a user from the broadcaster’s stream, and prevents them from interacting any further.

If you feel like a user is both breaking the rules in the Pococha Rulebook and you would like them to be blocked from further interaction, then we recommend both reporting and blocking the user.

Why are Reporting and Blocking So Important?

The Report and Block features are key to helping maintain Pococha’s vibrant, healthy environment.

When problem users are reported, Pococha gets that much better thanks to your proactivity!

Similarly, when problem users are blocked, your personal broadcasting community can relax, and your viewers will be especially grateful to be a part of your safe, curated space!

Thus, if you ever find yourself questioning whether or not you should report/block someone, consider the following questions:

  • Is this user breaking any of the rules in the Pococha Rulebook?
  • Will reporting/blocking this user make me or my viewers feel more at ease?
  • Will reporting/blocking this user potentially prevent other Pococha users from experiencing discomfort?
  • Does reporting/blocking uphold my own and Pococha’s values of maintaining a safe and healthy virtual community?

If you answer “yes” to any of the above questions, then we’d be very grateful if you helped us by taking action!

How to Report/Block a User

From the Broadcasting/Viewing Screen:

1. Tap the user’s name or icon.

2. Tap … in the upper right corner of the profile.

3. Tap Report or Block.

From the Profile Screen:

1. Tap … in the upper right corner of the user’s profile.

2. Tap Report or Block.

Frequently Asked Questions

1) Will I face any negative repercussions for reporting/blocking other users?

Nope! We will not punish a user in any way for standard reporting/blocking of other users. As long as you feel a report/block is necessary in the moment for keeping you and the community safe and happy, you have nothing to worry about; Pococha will take it from there.

Note: In cases where a user is found to be egregiously or incorrectly using the report/block features, the Pococha team may investigate and potentially take further action.

2) Is there a limit to how many users I can report/block over a certain time period?

Nope! There is no limit on the number of users you can report or block over any given span of time.

3) Why haven’t I seen action taken against a user I reported?

Pococha handles all reports in the order that they are received, so there is a chance that our team is working through other reports before they get to yours.

In addition, Pococha does not share the results of a report with the person who reported. This is for the safety and privacy of all users involved, and we cannot make exceptions. We appreciate your understanding on this matter.

4) Is a notification sent to a user when I block them? Will that user be able to tell that I’ve blocked them?

Nope! If you block someone, they will not be notified. However, if you block someone while you broadcast, they will be forced to leave the broadcast on the spot, so it is possible that they might immediately realize that they have been blocked.

5) I was reported/blocked and I don’t know why! What gives?

Pococha doesn’t take action against a user unless they have been investigated and found to be in violation of the Pococha Rulebook. If you are unsure as to why you were reported/blocked, please refer to the Rulebook to read about what behavior is and is not allowed on Pococha.

If you think you were reported/blocked in error, please contact customer support so that our team can review your case.

Thank you for doing your part to keep Pococha a safe and happy community!

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